Privacy Policy

Last updated: April 18, 2026

Zenoh AI ("Zenoh," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our outbound management services. Please read this policy carefully. By accessing or using our services, you agree to the terms outlined below.

1. Information We Collect

1.1 Information You Provide Directly

When you engage with Zenoh AI, we may collect the following categories of information:

• Contact information: name, email address, phone number, company name, job title
• Business information: industry, company size, target market, Ideal Customer Profile (ICP) parameters, revenue goals
• Marketing collateral: product documentation, sales decks, case studies, messaging frameworks, and other materials you share during onboarding
• LinkedIn account credentials: access credentials necessary to operate LinkedIn outbound campaigns on your behalf, stored and transmitted through encrypted channels using industry-standard AES-256 encryption, with access restricted to authorised platform infrastructure only
• Communication records: correspondence between you and your dedicated outbound strategist, including meeting notes, strategy review documents, and campaign feedback
• Billing information: payment details, invoicing information, and transaction history processed through our third-party payment processors

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device and browser information: browser type, operating system, device type, screen resolution
• Usage data: pages visited, time spent on pages, click patterns, referral sources
• Network information: IP address, approximate geographic location, internet service provider
• Cookies and tracking technologies: session cookies, analytics cookies, and similar technologies (see Section 6)

1.3 Information from LinkedIn Campaign Activity

In the course of operating LinkedIn outbound campaigns on your behalf, we process the following data:

• Prospect profile data: names, job titles, company names, industries, and other publicly available LinkedIn profile information of prospects in your approved ICP
• Campaign interaction data: connection request acceptance rates, message open rates, reply rates, conversation transcripts, and meeting booking confirmations
• Campaign performance analytics: conversion rates, A/B test results, ICP segment performance, messaging effectiveness metrics

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: to create outbound strategies, execute LinkedIn outbound campaigns, manage conversations, qualify prospects, and book qualified sales meetings on your behalf
• Strategy creation and optimisation: to analyse ICP parameters, messaging strategies, and campaign settings to find and validate the combination that delivers the best meeting conversion rate for your product or service
• Dashboard and reporting: to provide you with real-time visibility into campaign performance, prospect engagement, conversations, and meetings booked through your dedicated dashboard
• Strategist oversight: to enable your dedicated outbound strategist to review campaign quality, conduct weekly steering meetings, and provide strategic recommendations
• Service improvement: to improve our AI models, outbound processes, and platform capabilities based on aggregated, anonymised performance data
• Communication: to send you campaign updates, strategy reports, meeting confirmations, and operational notices
• Legal compliance: to comply with applicable laws, regulations, and legal processes

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: with trusted third-party vendors who assist in delivering our services, including cloud infrastructure providers, analytics platforms, CRM integration partners (Salesforce, HubSpot, Pipedrive, GoHighLevel), and payment processors. All service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
• LinkedIn: campaign activity is conducted through LinkedIn's platform using your authorised LinkedIn account. LinkedIn's own privacy policy governs the data processed on their platform.
• Legal requirements: when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4. LinkedIn Account Security

We take the security of your LinkedIn account seriously. The following safeguards are in place:

• Dedicated residential proxies are used for each LinkedIn account to ensure secure, location-consistent activity
• Smart safety limits and daily caps are enforced to mimic natural human behaviour and avoid LinkedIn restrictions
• Warm-up protocols gradually increase account activity during initial campaign launch
• All LinkedIn credentials are encrypted in transit and at rest using industry-standard encryption (AES-256)
• Access to your LinkedIn account is restricted to our platform infrastructure and your dedicated outbound strategist
• Your outbound strategist monitors account health indicators and adjusts activity levels proactively

5. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Active engagement data: retained for the duration of our service engagement plus 12 months following termination
• Campaign performance data: retained in aggregated, anonymised form for service improvement purposes indefinitely
• LinkedIn account credentials: securely deleted within 30 days of engagement termination
• Billing records: retained for 7 years in accordance with applicable tax and financial regulations
• Website usage data: retained for 26 months from the date of collection

Upon request, we will delete or anonymise your personal data within 30 days, subject to any legal obligations requiring longer retention.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. The types of cookies we use include:

• Essential cookies: required for the website to function properly, including session management and security features
• Analytics cookies: used to understand how visitors interact with our website, including page views, session duration, and traffic sources. We use privacy-focused analytics tools.
• Marketing cookies: used to track the effectiveness of our marketing campaigns and to provide relevant content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete personal data
• Right to erasure: request deletion of your personal data, subject to legal retention requirements
• Right to restriction: request limitation of processing of your personal data in certain circumstances
• Right to data portability: request transfer of your personal data in a structured, machine-readable format
• Right to object: object to processing of your personal data for direct marketing or legitimate interest purposes
• Right to withdraw consent: withdraw previously given consent at any time, without affecting the lawfulness of processing prior to withdrawal

To exercise any of these rights, please contact us at founders@zenohai.com. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. We ensure that appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and data processing agreements with all third-party recipients.

9. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Access controls and role-based permissions for all team members
• Regular security assessments and vulnerability monitoring
• Secure cloud infrastructure with SOC 2 compliant hosting providers
• Employee security awareness training and confidentiality agreements

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: founders@zenohai.com
• Website: zenohai.com