These Terms of Service ("Terms") govern your access to and use of the services, platform, and website provided by Zenoh AI ("Zenoh," "we," "us," or "our"). By accessing our website or engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
Zenoh AI provides an end-to-end outbound management solution. Our Services include:
All outbound campaigns are executed through your LinkedIn account. Zenoh AI tests different combinations of ICP parameters, messaging strategy, and campaign settings to find and validate the formula that delivers the best meeting conversion rate for your product or service. Your dedicated outbound strategist acts as a quality guardrail, reviewing strategy, monitoring campaigns, and optimising performance throughout the engagement.
Zenoh AI utilises artificial intelligence to create outbound strategies, personalise messaging, manage conversations, and qualify prospects. All AI-generated outputs are subject to human oversight by your dedicated outbound strategist. The final outbound strategy is shared with you for approval before any campaign goes live.
To enable effective service delivery, you agree to:
Every engagement begins with a Proof of Concept phase, typically lasting one quarter (approximately 90 days). During the POC phase, Zenoh AI tests different combinations of ICP parameters, messaging strategy, and campaign settings to identify the formula that delivers the best meeting conversion rate for your product or service. The POC phase includes guaranteed qualified sales meetings as defined in Section 5.
Upon successful completion of the POC phase and mutual agreement to proceed, the engagement enters the Scale phase. During the Scale phase, Zenoh AI increases the volume of prospects reached to deliver the number of qualified meetings your team needs to achieve your revenue goals, based on the validated conversion rate established during the POC.
The outbound strategy created and validated during the engagement belongs to you. Upon completion of the POC phase or termination of the engagement, you may take the validated strategy and implement it independently using your own outbound infrastructure. Zenoh AI does not impose lock-in obligations or restrict your use of the validated strategy post-engagement.
A meeting is counted as a "Qualified Meeting" only if all of the following criteria are met:
Meetings that do not satisfy all of the above criteria do not count toward the minimum meeting commitment. If the minimum commitment is not met within the agreed timeframe, Zenoh AI will continue campaign execution at no additional charge until the commitment is fulfilled.
Zenoh AI guarantees delivery of a minimum number of Qualified Meetings as specified in your service agreement. The exact number and timeframe are agreed upon during onboarding and documented in your engagement agreement.
In the event that the minimum number of Qualified Meetings is not delivered within the agreed timeframe, Zenoh AI will continue campaign operations at no additional cost until the commitment is met. There is no additional charge, no renegotiation, and no expiration on this commitment.
The meeting guarantee is subject to the following conditions:
Service fees are as specified in your engagement agreement. All fees are exclusive of applicable taxes unless stated otherwise.
Invoices are issued in accordance with the billing schedule specified in your engagement agreement. Payment is due within 14 days of invoice date unless otherwise agreed. Late payments may incur interest at a rate of 1.5% per month on the outstanding balance.
Refund terms, if applicable, are governed exclusively by the provisions of your engagement agreement. These Terms do not independently create any right to a refund. In the absence of a specific refund provision in your engagement agreement, all fees paid are non-refundable.
Zenoh AI implements the following safeguards to protect your LinkedIn account:
While Zenoh AI takes every reasonable precaution to protect your LinkedIn account, we cannot guarantee immunity from LinkedIn platform actions, including but not limited to connection limits, temporary restrictions, or account warnings. LinkedIn's enforcement decisions are at their sole discretion. Zenoh AI shall not be liable for any LinkedIn-imposed restrictions resulting from standard campaign activity conducted within safe operating parameters.
You retain all rights to materials you provide to Zenoh AI during onboarding and the engagement, including product documentation, sales collateral, brand assets, and proprietary business information.
Zenoh AI retains all intellectual property rights in its platform, AI models, processes, algorithms, tools, and technology. Your use of the platform is limited to the duration of the engagement and does not convey ownership or license to any Zenoh AI intellectual property.
The outbound strategy created during the engagement — including ICP definitions, messaging frameworks, campaign configurations, and A/B testing results — is owned by you. You may use, modify, and implement the strategy independently after the engagement concludes.
Confidential information includes all non-public information disclosed by either party, including business plans, strategies, financial information, customer data, technology, and any information marked or reasonably understood to be confidential.
Each party agrees to hold the other party's confidential information in strict confidence, use it only for purposes related to the engagement, and not disclose it to third parties without prior written consent. These obligations survive termination of the engagement for a period of 3 years.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach of this agreement, (b) was known to the receiving party prior to disclosure, (c) is independently developed without use of confidential information, or (d) is required to be disclosed by law or regulation.
Zenoh AI processes personal data in accordance with its Privacy Policy and applicable data protection laws. By engaging our services, you represent that you have the necessary rights and authorisations to share business and prospect data with Zenoh AI for the purpose of outbound campaign execution. Zenoh AI processes prospect data solely for the purpose of delivering the Services and does not use prospect data for any other commercial purpose.
To the maximum extent permitted by law, Zenoh AI's total aggregate liability arising out of or in connection with the Services shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.
In no event shall Zenoh AI be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, even if advised of the possibility of such damages.
Zenoh AI shall not be liable for:
You may terminate the engagement by providing 30 days' written notice. Fees paid for the current billing period are non-refundable. Any outstanding meeting commitment at the time of termination will be governed by the terms of your engagement agreement.
Zenoh AI may terminate the engagement if: (a) you breach any material term of these Terms or your engagement agreement and fail to cure within 14 days of notice, (b) you fail to pay invoices within 30 days of the due date, or (c) your LinkedIn account is permanently suspended or banned.
Upon termination: (a) Zenoh AI will cease campaign operations within 7 days, (b) LinkedIn account credentials will be securely deleted within 30 days, (c) you will retain access to your outbound strategy documentation, (d) you will retain ownership of the validated strategy, and (e) any outstanding meeting commitments will be handled as specified in your engagement agreement.
You agree to indemnify and hold harmless Zenoh AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms, (b) your violation of applicable laws or regulations, (c) inaccurate or misleading information provided by you, or (d) your product or service causing harm to prospects engaged through Zenoh AI campaigns.
Neither party shall be liable for failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, internet disruptions, LinkedIn platform outages or policy changes, and acts of war or terrorism.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bangalore, India.
Zenoh AI reserves the right to modify these Terms at any time. Material changes will be communicated to active clients via email at least 30 days before they take effect. Your continued use of the Services after such changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you may terminate the engagement in accordance with Section 13.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with the Privacy Policy and your engagement agreement, constitute the entire agreement between you and Zenoh AI regarding the Services and supersede all prior agreements, representations, and understandings. In the event of a conflict between these Terms and your engagement agreement, the engagement agreement shall prevail.
For questions regarding these Terms, please contact us: